Book a Ride

Screenshot_20201205-190702_4inall.jpg

Get registered over the 4inall App.

Screenshot_20201205-185925_4inall.jpg

Confirm pick-up and drop off location and check the estimated fare.

Screenshot_20201205-190049_4inall.jpg

Click on the driver details and get in touch with him (if needed), through call or chat terminal.

Screenshot_20201205-190608_4inall.jpg

Pay off the trip fare and rate him by using User Trip Experience.

Rider Safety

You can also reach out our support, if you ever need to speak to someone right away.

In-built SOS functionality is available and will work as designed by the government.

Working Hours: Services &app Support will be enabled from 5:00 Am to 10:00 PM.

24X7 tracking available.

If you feel unsafe while on a trip, either you can immediately and discreetly report it to 4inall support or can contact national emergency
line 112. A member of our Safety Team will reach out for support shortly after the trip.

4inall application enabled users to share their ride info to their family and friends. Ride info includes driver, vehicle and destination information. 

The user can enter pickup and drop-off locations in the App, and will get an approximate fare of your ride.

Fare calculation has been done with the help of trip kilometres, and time duration.

Trip fare may vary based on peak time, demand, and during late-night hours.

Feedback and Ratings

Fare Estimation

How to estimate a 4inall ride's cost

Calculations

Our goal at 4inall is to connect you with best-in-class service at an affordable price when and where you need it.

To achieve this goal, prices for rides are dynamically calculated based on a variety of factors including route, time of day, ride type, number of available drivers, current demand for rides, and any local fees or surcharges.

 

Upfront prices

When you enter a destination, the app will show you the price before you submit your request. We use upfront pricing because we want passengers to know what their ride will cost in advance.

If your destination changes, a stop is added, or you attempt to abuse the 4inall Platform, the upfront price you saw won't apply anymore because the route has changed and the upfront price is for a specific chosen route.

 

Pricing when it's busy

Passengers may see higher ride costs when there’s more demand for rides. If your upfront price is higher than expected, it might be busier than usual.

If you add or change destinations mid-ride, you may see a higher charge in your receipt. This additional amount is calculated based on ride demand at the time and place your ride was requested.

 

Destination changes

Ride charges are calculated before the ride. During your ride, if you change your destination, make multiple stops, or attempt to abuse the 4inall platform, we may cancel the fare quote and charge you a variable fare using our published rate auto rickshaw.

4inall Fare Calculation and terms -  3 +1 Autos

 

The auto rickshaw meter system is the most commonly used system to calculate an auto rickshaw fare. When the auto rickshaw meter is active, you are being charged on 3 main criteria, an initial fee,  per mile/km fee, and a wait time fee.

 

Terms :

Base Fare:

A flat fee charged at the beginning of every ride.

Cost per mile/km:  Charge per mile/km of your journey after exceeding base kilo meters.

Cost per minute:  Charge per minute of the ride from pickup to drop irrespective of traffic. It will sum up to the total fare once ride ends.

 

Waiting Charge:

Charge per minute after exceeding default waiting time till pickup.

 

Peak Hours:

Time slot which most people commute. Based on this peak hours and service provider’s availability, Fare may get increase up to 50 percent of usual total fare.

 

Total Fare:

Calculates the fare by considering time of journey, journey distance and its waiting time. Typically, you will be charged every part of a mile and every second of journey time, such as every 1/10th of a mile to make your fare as accurate as possible.

Toll Fee: Fee to be paid to make use of privilege services offered by Concerned authority.

 

Total Fare calculation: Placed the formula below to make you people understand better.

 

Base Fare + (Cost per mile *exceeded base kilometre ride distance) + (Cost per minute * time of journey) + (Waiting time * post leverage waiting time till pick up) + Toll Fee (If applicable) + Peak Hours service fee (If applicable) = Total Fare

4inall Rate card

Base Fare

Rs 40/- for 2km

Additional kilometers Charge

Rs 10/km

Time of Journey

N/A

Waiting Time

Rs 1/min (No charge for first 3 minutes)

Peak Hours Percentage

Up to 50 percent of usual total fare (Depends on users’ traffic and providers availability)

Toll Fee

Fee according to concerned authority (If applicable)

Note:  Peak hours charge and toll fee will be charged if it is applicable.

Promos

Promotions, Coupons and Ride Discounts

Promotions are claimed using promo codes.

Promotions may also be automatically applied to your account. Tap the 'Offers' tab to see promotion details, such as value, expiration, ride limits, and terms.

 

Where can I view my promotions ?

If you have an active promotion on your account, you can view it in the ‘Offers’ tab of the 4inall app. This menu will show the value of the promotion as well as the expiration date. Follow these steps to get there:

  1. Open the 4inall app

  2. Tap the menu icon in the top left corner

  3. Tap ‘Offers’ in the menu that appears

  4. View any active promotions on your account. That's it!

 

Types of promotions

4inall has several types of promotions:

  • Percentage discounts reduce your fare by a certain percent

  • Fixed discounts remove a set dollar amount from your fare. Fixed discounts apply to ride fare itself and some additional fees, but not tips, cancellation fees, or damage fees

  • Flat fares allow you to pay a set amount for rides up to a certain amount and then pay for any additional overages

Check the Terms to see specific promotion details. Terms are typically available in the communications you received about the promotion, or in the ‘Offers’ section of the app.

Ride discounts are only valid for one ride, and don't roll over from ride to ride. If a ride costs more than the discount amount, the remaining amount will be charged to your default payment method.

 

Coupon stacking

If you have multiple coupons on your account, we will automatically choose the combination with the largest savings. 

You can also select which coupons you want to apply on the rate and tip screen after your ride has been dropped off.

 

How to add promo codes

Some credits need to be claimed through promo codes, either by typing the code or automatically you can choose from active promo codes if listed in the app, follow these steps before your trip :

  1. Open the 4inall app

  2. Tap the menu icon in the top left corner

  3. Tap ‘Offers’ in the menu that appears to check the existing offers.

  4. Proceed with booking and before confirming the ride, please select coupons option.

  5. If you code is listed, please select or type your code.

  6. Tap ‘Apply’ to finish

 

After you follow these steps, you’ll see if the code is valid for your account. You'll also see the promotion amount excluded from your estimated fare.

 

Why isn’t my promo code working?

You will see an error message if the promo code isn’t valid. Otherwise, you should see the promo appear.

On the Payment screen after a ride, you'll see any amount taken off your ride charge and the total amount charged to your payment method. If your promotion didn't automatically apply, tap 'Payment method' (displayed above your ride total) to see your available promo options.

 

Here are the most common reasons a promo code wasn't applied to your ride:

  • It’s expired: Most codes expire on a certain date. The expiration date and time are specified in the ‘Offers’ tab.

  • It’s limited to a certain location: Some codes are only valid in specific cities or for rides going to or from an exact location. You won’t be able to apply a credit to unqualified rides.

  • It's in a different currency: Promos for ride credit can only be used if the promo currency matches the currency where a ride taken.

  • It's a business ride: Currently, ride credits won't apply by default to Business Profile rides because your employer typically reimburses you for these. On the rate and pay screen after your ride has ended, you can manually apply a specific promo code by tapping on your payment method (just above where it says either 'Business' or 'Personal'). From there, tap on 'Change applied promos' to enter a promo code or select the promo you would like to use.

 

Signing up for 4inall with a promo code

When you get a text with a sign-up link for 4inall or click a friend's referral link online (on Facebook for example), the promo code is automatically applied to your 4inall account. When you finish creating your account, referral amount will be automatically added to your 4inall wallet.

Help

If you believe you were overcharged or charged in error after reviewing the following information, select 'Contact Support' below so our Support team can assist you.

 

Overcharged for my ride 

Here are some common reasons riders believe they were overcharged for a ride. Check to see if any of these situations may have applied to your ride.

 

Higher Price Than Expected :

Riders may see higher ride costs when there’s more demand for rides. If your upfront price was higher than expected, it might have been busier than usual.

Poor Route :

Drivers are encouraged to use GPS to navigate to your destination, but are allowed to take alternate routes to avoid construction, blocked roads, or heavy traffic when necessary. If you believe a more efficient route was available, let us know and we’ll review your ride.

 

Toll Fee :

The final ride fare you see in the app includes applicable toll fees, which are priced based on the local electronic toll collection system. Please note that this toll fee is not applicable for auto rickshaw services.

 

Paid for a ride I didn’t take

Here are a few reasons you might see a charge from 4inall. Check to see if any of these situations may apply to you:

 

Temporary Authorization :

You may see a pending transaction on your bank statement. This can happen when you request a ride or update your payment information.

This isn't a charge  it’s a temporary authorization we use to verify your payment method. It may take 5 - 7 business days for your bank to remove the temporary authorization from your bank statement.

 

Ride started without me :

If a driver started a ride without you, or you believe a different rider took your 4inall ride, let us know by selecting 'Contact Support' below and we'll investigate.

 

Family member or friends ride :

If you’ve ever logged in to your account on a friend or family member’s phone, they may still be logged in and could request rides using your account.

We recommend checking with family and friends before contacting us. Once you notify us of suspicious activity, we may need to lock your account for some time while we investigate for you.

 

Cancellation policy for passengers

If you no longer need a ride, feel free to cancel it. To cancel a ride, tap 'Edit ride' in the bottom left corner of the app. This will take you to a menu where you can then tap 'Cancel ride.'

To compensate your driver for their time and fuel, we may apply a cancellation or no-show fee to the ride

Health safety cancellations

In our continued effort to help protect our riders and drivers, 4inall now requires all riders and drivers to agree to our Health Safety Commitment in order to continue using the platform. You can learn more about the health safety commitment here.

Part of that commitment is that everyone in the ride must wear a face covering and that no one can sit in the front seat of the vehicle.

If your driver arrives at your pickup location and they don't have a face covering, you can cancel the ride.

Similarly, if you are not wearing a face covering, or your party is large enough that someone must sit in the front seat, the driver may cancel the ride.

 

Cancel fee

You may be charged a fee if one of the following occurs:

  • The cancellation window has passed after a driver accepts your ride request

  • Your driver is on time to arrive within the original estimated arrival time

we may charge a cancellation fee should you cancel any time after a driver accepts your ride request.

 

No-show fee

No-show fees may be charged under these circumstances:

  1. Your driver arrived to pick you up

  2. Your driver waited the allotted time or more

  3. Your driver attempts to contact you, or you contact your driver

 

Repeat cancellations

You'll be charged a fee if you cancel 3 or more rides of any type in a 15-minute timeframe, even if it's within the cancellation window.

How to review a fee

 

If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's 'Ride History' tab.

  1. Open the app and tap the menu icon in the top left corner

  2. Tap 'Your trips'

  3. Select the ride with the fee

  4. Scroll down, then tap 'Get help'

  5. If needed, we'll ask for a brief description of what happened and review the ride

 

Credit or discount didn’t apply

Any valid ride discounts or 4inall credits on your account are automatically applied to eligible rides.

 

Scheduled rides for passengers

Plan ahead by scheduling a ride up to 7 days ahead of time.

How to schedule a ride for a later time

  1. Set your destination (you can select a name from your synced contacts!)

  2. Tap 'Schedule' on the ride mode selection screen

  3. Choose a date and time and tap 'Set pick up time'

  4. Confirm your pickup and drop-off location, then tap 'Schedule.' That's it!

 

How to cancel a scheduled ride

To cancel a scheduled ride:

  • Select the calendar icon that appears in the right corner

  • Locate the scheduled ride you want to cancel

  • Select 'Cancel ride' below the details

  • Select 'Confirm'

You can cancel a scheduled ride at any time, but 4inall's normal cancellation fee policy applies if:

  • You cancel the ride after a driver has been matched,

  • The driver is on their way to pick you up, and

  • The driver is scheduled to arrive within the designated pickup window.

 

About scheduled rides

Scheduled rides aren't always available, but when scheduled rides are available, you will see a small 'Schedule' option on the ride mode selection screen.

When you schedule a ride, you must specify a pickup window. You can schedule a ride up to 7 days ahead of time. You will receive a reminder before your pickup even if a driver has not yet been found. 

To be noted: We cannot guarantee the availability of drivers in your area at the specific time the ride is being requested for.

 

Lost & found for passengers 

The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.

Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per 4inall's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the auto rickshaw by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.

 

Lost phones

If you lost the phone associated with your account or you’re unable to contact your driver, select 'Contact Support' below so our team can assist you. Please provide an alternate contact number where your driver can reach you.

Return fee

As consideration for your driver’s time, riders are subject to a fee for the return of a lost item. The full amount goes to the driver.

You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. 

Note: Tips (in-app or cash) do not count toward the return fee. If an item is returned, a return fee will be charged to your ride.

Lost and found fees are waived for 4inall member..

Additional options 
We’ll do our best to facilitate the return of lost items and help you connect with your driver, though it’s important to note that drivers are independent contractors and are not required to keep in direct contact with us.
 

While 4inall is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information.
 

If the police reach out to us with the proper paperwork via email, we’ll assist them any way we can.
 

If your lost item is a phone, we also encourage you to take any action necessary to
fulfill your provider’s insurance claim requirements.