Contact the driver
If you lost an item in a ride, use the following steps to contact your driver. Please keep in mind that your driver's schedule will be affected when returning your item.
For rides less than 24hours ago
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Open the app
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Tap the menu icon in the top-left corner
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Tap 'Your Trips,'
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Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them)
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Tap 'Send Message' to send a text (in case the driver can’t answer a call)
For calls, the 4inall app uses masked phone numbers so personal contact numbers are hidden.
For rides more than 24 hours ago
First, try sending your driver a message as described above.
If your driver doesn't respond within 24 hours, select 'Contact Support' below so our team can assist you.
If your lost item contains sensitive personal information.