Contact the driver

If you lost an item in a ride, use the following steps to contact your driver. Please keep in mind that your driver's schedule will be affected when returning your item.

 

For rides less than 24hours ago

  1. Open the app

  2. Tap the menu icon in the top-left corner

  3. Tap 'Your Trips,'

  4. Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them)

  5. Tap 'Send Message' to send a text (in case the driver can’t answer a call)

For calls, the 4inall app uses masked phone numbers so personal contact numbers are hidden.

For rides more than 24 hours ago

First, try sending your driver a message as described above.

If your driver doesn't respond within 24 hours, select 'Contact Support' below so our team can assist you.

If your lost item contains sensitive personal information.